Processing and delivery times

Order processing

All orders are processed at our central warehouse before being shipped to customers.

Processing usually takes 1 to 3 business days. During periods of higher order volume or holidays, processing may take up to 6 business days.

Delivery times

After processing, estimated delivery time depends on the destination and typically ranges from 3 to 15 business days.

These timeframes do not include customs clearance time or any transport delays outside our control.

During periods of higher shipping volume, such as holidays or promotional campaigns, additional delays may occur.

Shipping confirmation

Once the order has been shipped, the customer receives an email confirmation with a tracking number.

Delivery delays

We are not responsible for delays caused by customs procedures, carrier strikes, natural disasters, or other extraordinary circumstances beyond our control.

Lost or stolen packages

If tracking status shows the package was successfully delivered, we are not responsible for lost or stolen packages after delivery. We recommend checking with neighbors or contacting the carrier.

Address change after shipping

Once an order has been shipped, the delivery address can no longer be changed. Please check the accuracy of your details before completing your purchase.

Undelivered orders

If a package is not delivered within a reasonable time from the shipping date, contact our customer support at info@serzia.com so we can start an investigation with the carrier. If the loss of the package is confirmed, we will send a replacement product or issue a refund, at no additional cost.

Acceptance of terms

By placing your order, you confirm that you have read, understood, and accepted this Shipping Policy, as well as our Terms of Service and Return and Refund Policy.